Refund policy

Policies

At Obsidian Adventure Gear, we are committed to providing premium products backed by straightforward, transparent policies. Below you'll find information regarding returns, shipping, pre-orders, and how to contact us if you need assistance.

Returns & Refunds

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

To qualify for a return, your item must:

  • Be unused and in the same condition you received it.

  • Be returned in its original packaging.

  • Include proof of purchase.

Starting a Return

To request a return, please contact our support team at:

info@obsidianengineered.com

All returns must be authorized before merchandise is returned.

Return Address

Obsidian Adventure Gear
277 S 1375 E
Layton, UT 84040
United States

If your return is approved, we'll provide return instructions and, when applicable, a prepaid return shipping label.

Items returned without prior authorization may be refused.

International Returns

We honor the same return policy period for international returns. Once Obsidian is notified of your return request, please ship the ordered product back with trackable shipping to the address below. 

Obsidian Adventure Gear
277 S 1375 E
Layton, UT 84040
United States

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us promptly at info@obsidianengineered.com so we can evaluate the issue and make it right.

Exchanges

For items ordered incorrectly for the wrong model, please contact us for assistance. Solutions to these mistakes are easily remedied. 

European Union Customers

If your order is shipped to a member country of the European Union, you have the legal right to cancel or return your order within 14 days of delivery without providing a reason. Our 30-day return policy supersedes this 14-day requirement. 

Returned merchandise must remain unused, in its original packaging, and include proof of purchase.

Refund Processing

Once your return has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@obsidianengineered.com.

Shipping Policy

Order Processing

Orders are typically processed and shipped within 1–2 business days after payment has been received unless the product page states otherwise.

Orders placed on weekends or holidays are processed on the next business day within the handling time period stated.

During periods of unusually high order volume, processing times may be slightly longer but will be shown on the product page.

Shipping Methods

We ship using trusted carriers including:

  • UPS

  • FedEx

  • USPS

  • DHL Express (International)

Available shipping options and estimated delivery times are displayed during checkout whenever possible.

Shipment Tracking

Once your order has shipped, you'll receive a shipping confirmation email containing tracking information so you can monitor your shipment's progress.

International Shipping

Obsidian Adventure Gear proudly ships to customers around the world using DHL Express.

Orders Placed On or After July 16, 2026

International orders are shipped using Delivered Duty Paid (DDP) service.

Applicable import duties, taxes, and customs fees are calculated and collected during checkout. No additional customs charges should be due upon delivery.

Orders Placed Before July 16, 2026

International orders placed before July 16, 2026 were shipped using Delivered At Place (DAP) shipping terms.

Under DAP, import duties, VAT, taxes, and customs fees are the responsibility of the recipient and are collected by the destination country's customs authority or shipping carrier.

Shipping Delays

While we work hard to deliver every order on time, shipping estimates are not guaranteed.

Occasionally, deliveries may be delayed due to circumstances beyond our control, including:

  • Carrier delays

  • Severe weather

  • Customs inspections

  • Transportation disruptions

  • Other unforeseen events

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Obsidian Adventure Gear is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Pre-Orders

Occasionally we offer products for purchase before inventory is available.

When placing a pre-order:

  • Your payment method may be securely stored.

  • We may collect no payment, a partial deposit, or full payment at checkout, depending on the specific pre-order program.

  • Any remaining balance will be charged when your order is ready to ship.

Pre-orders that have not yet been fulfilled may be canceled at any time.

Once a pre-order has shipped, it becomes subject to the Return & Refund Policy above.

Contact Us

If you have any questions regarding your order, shipping, returns, pre-orders, or any of our policies, we're happy to help.

Email: info@obsidianengineered.com